I opted for “convenience” rather than confidence in having my basic travel needs accommodated. Hospitality—in my opinion—should be “yes” in a suit. You only have to look around to see ways to improve the guest experience. High value hotel chains have baked this in the pie. They don’t want confusion around where to park, long lines for check in, poor communication, or rooms left inadvertently off the housekeeping docket.
The only thing that is not art is inattention…
I opted for “convenience” rather than confidence in having my basic travel needs accommodated. Hospitality—in my opinion—should be “yes” in a suit. You only have to look around to see ways to improve the guest experience. High value hotel chains have baked this in the pie. They don’t want confusion around where to park, long lines for check in, poor communication, or rooms left inadvertently off the housekeeping docket.
Create your profile
Only paid subscribers can comment on this post
Check your email
For your security, we need to re-authenticate you.
Click the link we sent to , or click here to sign in.