I opted for “convenience” rather than confidence in having my basic travel needs accommodated. Hospitality—in my opinion—should be “yes” in a suit. You only have to look around to see ways to improve the guest experience. High value hotel chains have baked this in the pie. They don’t want confusion around where to park, long lines for check in, poor communication, or rooms left inadvertently off the housekeeping docket.
Ooooh! Wow, was this a tasty bit of writing! Loved how you brought it all together through an experience many of us have shared and provided some wonderful insights to motivate our asses.
Perhaps you should leave a copy of this post when checking out?
I am not now, nor am I likely to become, a professional data analyst, but you always inspire me to ask more questions. I think of myself as curious, but you remind me there are questions I had t thought of.
And I feel your pain about hospitality. Unfortunately I think too many places rely on the customer to be too tired/annoyed/frustrated to fight the battles … often where there shouldn’t be one. This is especially disappointing in an organization where “hospitality” should literally be your brand. If you are going to bother to put a desk in a room, there should be a proper desk chair at that desk.
And I think it comes down to basics and commitment to doing whatever you do, the best you can do it. And that means being curious and asking questions.
Ooooh! Wow, was this a tasty bit of writing! Loved how you brought it all together through an experience many of us have shared and provided some wonderful insights to motivate our asses.
Perhaps you should leave a copy of this post when checking out?
I am not now, nor am I likely to become, a professional data analyst, but you always inspire me to ask more questions. I think of myself as curious, but you remind me there are questions I had t thought of.
And I feel your pain about hospitality. Unfortunately I think too many places rely on the customer to be too tired/annoyed/frustrated to fight the battles … often where there shouldn’t be one. This is especially disappointing in an organization where “hospitality” should literally be your brand. If you are going to bother to put a desk in a room, there should be a proper desk chair at that desk.
And I think it comes down to basics and commitment to doing whatever you do, the best you can do it. And that means being curious and asking questions.