The only thing that is not art is inattention…

I opted for “convenience” rather than confidence in having my basic travel needs accommodated. Hospitality—in my opinion—should be “yes” in a suit. You only have to look around to see ways to improve the guest experience. High value hotel chains have baked this in the pie. They don’t want confusion around where to park, long lines for check in, poor communication, or rooms left inadvertently off the housekeeping docket.

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